Mulberry Vets 01787 881888
Byre Veterinary Referrals 01733 325007
Wood Street Vet Hospital 0208 4490074

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For Referred Clients

Information for clients referred to Specialist Dental Vet

What is a Referral?

The UK Veterinary profession has evolved a system of ‘veterinary referral’ where your vet can refer more complicated cases to a clinician who holds further qualifications and experience within their specific areas, much the same way as humans are referred to the specialists at their local hospital if further investigation or specialist treatments are needed. These specialist referral centres will generally have a wide range of sophisticated diagnostic tools and treatments that may not be available at your local practice.


Do I need to prepare my pet for the appointment?

Please make sure that your pet does not eat after 10:00pm the night before the appointment. Please note this may change depending on the time of your pets operation the following day, our team will therefore advise on a case by case basis. Water should be given as usual. This is very important before an anaesthetic or sedative, but is also needed to ensure reliable blood tests can be taken and helps with other diagnostic tools such as ultrasound scans, x-rays etc. If your pet is on regular medication, please call us on the telephone numbers below to check if it will be appropriate for this to be given as usual the morning of your appointment.

Mulberry Vets: 01787 881888
Brye Vets: 01733 325 007
Wood Street Vets: 0208 4490074


What will happen when I bring my pet to the Specialist Dental Vet?

Before your appointment, our referral vet, Gerhard Putter, will have reviewed the letter and case details sent by your own vet. When you arrive, he will sit down with you to discuss your pet’s problems in depth. This often takes 30-45 minutes. Ideally, the person who primarily looks after your pet should attend the appointment so that we can get the best possible information about symptoms and discuss the options and costs of treatment. 

After examining your pet, the vet will explain the options for investigation and treatment available for your pet. 
Following this, your pet will then be admitted. Our practices are able to provide comfortable wards for dogs and cats and one of our nurses will be appointed to look after your pet during their stay with us. 

If your pet has to stay overnight, we will organise all bedding and food, unless they are on a special diet, if they are, please bring enough for their stay. Our staff are onsite at the premises at all times to care and look after your pet. If you have been referred to our Byre Vets practice, any critical cases that require around the clock care will be referred to the Vets Now team based at Pengelly and Mizen Veterinary Surgeons. For Mulberry Vets, critical cases will be referred to the Vets Now team based at Penrose & Partners.


How long will my pet stay with the Specialist Dental Vet?

Appointments are usually made in the mornings. Our referrals specialist, Gerhard Putter will try to keep as close as possible to appointment times but, occasionally, emergencies occur and slight delays are therefore possible.

Below gives an indication of how long you might expect your pet to be with us, depending on why they have been referred to the Specialist Dental Vet. These are just a guide and may be different in the case of your pet.

Surgery: Most animals will stay with us at least one night. Once the animal is comfortable and fully recovered from the anaesthetic they will be allowed to return home.


Can I call in to find out how my pet is doing?

We are always happy to give you an update while your pet is with us. We suggest you call after 11:00am, when ward rounds are completed and we have the most up to date information. To get an update on your pet, please call the referrals team.

Mulberry Vets: 01787 881888
Brye Vets: 01733 325 007
Wood Street Vets: 0208 4490074

Our vet will call you if he feels you need to be informed of any change in your pet’s condition, so please make sure we have an up-to-date mobile telephone number for you.


When will I have my pet’s results?

When your pet is discharged, the referral vet or nurse will explain what has been done and discuss the ongoing treatment with you. You will be given a written summary of the findings and details of the treatment. A more detailed report will then be sent to your vet, including any results that were not available at time of discharge.


How much will the investigation and treatment cost?

For routine treatment or surgery, an estimate can be given ahead of your visit. For other cases, the cost of your pet’s treatment will be discussed with you when your pet is admitted. Once we have examined your pet, we can discuss the costs of the possible investigations and treatments so that you can make an informed decision about what you would like us to do. We will then do our best to keep you updated on any changes to costs while your pet is with us.


How do I pay or claim on my insurance?

Insured clients will only be offered direct claims where they have had insurer pre-authorisation. The claims will be made via the practice who require a completed claim form and 2 years clinical history to avoid delays of payment. If not pre-authorised, the client will need to pay in full.

If your pet is insured:
Insurance companies will usually pay for all investigation and treatment (with certain provisos). However, your insurance company will not discuss your policy with us, so it is your responsibility to check that your pet’s cover is adequate, and if your insurance company does not pay a claim, for whatever reason, you will need to take responsibility for payment of the whole bill. Therefore, please make sure you are aware of: 

  • The total level of cover for this condition
  • Any conditions excluded from the cover (including physiotherapy and hydrotherapy)
  • How much of that cover, if any, has been ‘used’ for treatment at your vets
  • Any expiry date that may apply to the cover
  • The amount of any excess that you have to pay

You will also need to ensure that you have a signed claim form with you when you arrive for your initial consultation.  We usually require our fees to be settled in full when you collect your pet unless we have agreed to a direct payment claim.  To do this, we will need to confirm your policy details with your insurance company and we will require you to contact your insurance company to give them permission to discuss your policy with us. We must emphasise that we cannot be held responsible if, for any reason, your insurance company does not pay a claim.

If you have any further questions on insurance or payment please do not hesitate to contact us.

Mulberry Vets: 01787 881888
Brye Vets: 01733 325 007
Wood Street Vets: 0208 4490074

If your pet is uninsured:
On collection of your pet the total payment must be made directly to the practice. We cannot agree to payment in instalments for our referral clients. We accept credit/debit cards, cash or cheques. Please note we do not accept American Express.


While you wait

We appreciate that you may have come a distance to see us and you may need to leave your pet with us for a few hours whilst we do necessary tests, x-rays etc., so we have put together a few ideas and places to help keep your mind busy.

Mulberry Vets, Sudbury 
Mulberry Vets is located just a 5 minutes’ walk from the thriving market town of Sudbury, where you will find an array of shops and cafes, to spend some time.  There are also a number of villages of interest on the outskirts of town, all within a 10 minute drive.
www.mulberryvets.co.uk

Brye Veterinary Referrals, Peterbrough 
Brye Vets located just a 10-15 minute drive to the two main shopping areas in Peterborough, Brotherhood Retail Park and Queens Gate Shopping centre, both of which have place to shop, eat and drink. 
Queens Gate Shopping Centre also offers car parking for those wishing to visit Peterborough city centre, where Peterborough Cathedral and Museum are based. The practice is also located within a 10 minute drive to Market Deeping, a historic market town with independent shops and cafes. 
www.byreveterinaryreferrals.co.uk

Wood Street Vets, Barnet 
Wood Street Vets is located just a short 5 minute walk from Barnet High Street, offering a wealth of shops and eateries. For those wish to travel to and from London city, we are conveniently located just a 10 minute walk from High Barnet Tube Station.
www.woodstreetvets.co.uk

Practice information

Mulberry Vets

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Find us here:

171-173 Melford Road Sudbury Suffolk CO10 1JU
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Byre Veterinary Referrals

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32 Papyrus Road Werrington Peterborough Cambridgeshire PE4 5BH
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Wood Street Vet Hospital

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Find us here:

74 Wood Street Barnet Hertfordshire EN5 4BW
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